Once your order is successfully placed, you will receive a confirmation email at the email address provided at checkout. When your order ships, you will receive a separate shipping confirmation email with tracking information.

If you do not see your confirmation email, please check your spam or promotions folder, or contact us for assistance.

We cannot guarantee address changes once an order has been placed. If you need to request an update, please call us within 30 minutes of placing your order. We will do our best to accommodate your request if the order has not yet been processed.

We do not at this time.

Please allow up to 48 hours for your order to be processed and fulfilled. Once shipped, delivery typically takes 3 to 5 business days depending on the carrier and shipping service selected.

All free shipping orders are sent via economy shipping, which averages 5 business days for delivery.

Please note that Sugar Co. is not responsible for shipping delays caused by weather, carrier issues, or other circumstances outside of our control.