Shipping + Return Policy
Shipping
Orders are processed within 2–3 business days, excluding weekends and holidays. Orders placed on Friday will not be processed until the following Monday because our shipping warehouse is closed Saturday and Sunday. Processing time does not include shipping transit time.
All shipped orders are sent via USPS or UPS and will receive tracking information once the order has shipped.
P.O. Boxes: Orders shipping to P.O. Boxes cannot be shipped via UPS and will be shipped via USPS when available.
Domestic Shipping Only: Sugar Co. does not offer international shipping. We currently ship within the Domestic United States only. Orders placed with an address outside of the United States will be canceled.
Sugar Co. is not responsible for lost or stolen packages once an order has been shipped. Please contact the appropriate carrier to file a claim.
If your package arrives damaged, please contact us within 3 days of delivery so we can assist you.
For shipping questions, please email hello@shopsugarco.com. Please include your order number and "Shipping Question" in the subject line.
Return Policy
Sugar Co. offers store credit only for eligible returns. We do not offer monetary refunds.
Online Orders
We do not issue monetary refunds. Eligible returns are issued as store credit in the form of a digital gift card. Digital gift cards never expire.
Effective September 7, 2026: All online orders placed on or after September 7, 2026 are eligible for store credit only, issued in the form of a digital gift card.
Eligible online returns must be postmarked within 15 days of delivery.
To be eligible for a return, items must:
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Be unworn and unused
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Be unwashed
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Have original tags attached
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Be in their original condition and packaging
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Include proof of purchase
Once an online return is approved and processed, store credit will be issued as a digital gift card and emailed to the email address associated with the original order.
Digital gift cards issued as store credit never expire.
In-Store Exchanges
In-person exchanges may be made at a Sugar Co. store for eligible merchandise.
Due to limited inventory, we do not guarantee that an item will be available for exchange. We do not hold merchandise for exchanges.
For online orders, we do not offer direct exchanges through the mail. The fastest way to get the item you want is to return your original item for store credit and place a new order.
Mail-In Returns
All eligible mail-in returns will be processed as store credit in the form of a digital gift card.
Items sent back without first requesting a return will not be accepted.
Please retain your return tracking information until your return has been received and processed.
Redo Return Shipping Coverage
For added convenience, customers may opt into Redo Return Shipping Coverage for $1 at checkout.
If you purchase Redo Return Shipping Coverage, eligible return shipping costs are covered through Redo, subject to Redo's terms and conditions.
If you do not opt into the $1 Redo Return Shipping Coverage, return shipping costs are the responsibility of the customer.
To start a return or access the Redo return portal, click here.
Store Credit
All approved returns are issued as store credit in the form of an E-Gift Card.
Store credit never expires.
Your E-Gift Card will be emailed within 2–3 business days after your return has been processed by our warehouse, excluding weekends and holidays.
Please check your junk or spam folder if you do not see the email.
If you cannot locate your store credit, please contact hello@shopsugarco.com and include your order number and first and last name.
Orders
Once an order has been placed, we are unable to make changes to the order.
We cannot:
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Apply discounts to previously placed orders
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Cancel orders after they have been placed
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Change or edit shipping addresses after an order has been placed
If you need to reroute a package after it has shipped, please contact the carrier directly.
In-Store Pickup
Skip shipping fees with free local pickup at your local Kansas Sugar Co. location.
After selecting local pickup at checkout, your order will be prepared and ready for pickup within 1–2 business days.
You will receive an email notification when your order is ready for pickup, along with pickup instructions.
Please have your order confirmation email available when you arrive.
In-store pickup hours: Monday–Saturday 10 AM–6 PM and Sunday 11 AM–4 PM.
Damages & Issues
Please inspect your order as soon as it arrives and contact us if your item is defective, damaged, or incorrect.
Our team carefully checks and documents merchandise for damages and defects before shipping.
If we made an error with your order, please contact us within 3 days of delivery.
For damaged, defective, or incorrect items:
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The item must not have been worn or washed.
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Original tags must still be attached.
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Photos of the damaged, defective, or incorrect item may be required.
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Your first and last name and order information will be required.
Damage and issue requests are typically responded to within 2–3 business days, excluding weekends and holidays.
To submit a claim through Redo, click here.
Final Sale Items
The following items are FINAL SALE and are not eligible for return, exchange, or store credit:
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Health & Beauty products
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Swimwear & Intimates
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Sale merchandise
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Seasonal & Holiday merchandise
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Accessories
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Eyewear
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Fashion Jewelry
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Fine Jewelry
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Items purchased using a discount code
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Gift Cards
Questions
If you have questions about our return or shipping policies, please contact us at:
Please include your order number and first and last name so our team can assist you as quickly as possible.
Sugar Co. does not issue monetary refunds.