All other updates linked here.

Last updated: [04/15/2025]

At Sugar Co., we care about your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.shopsugarco.com (the “Site”), which is hosted on Shopify.

1. Information We Collect

When you visit our Shopify-hosted store, we automatically collect certain information about your device and browsing behavior, including:
– your IP address, browser type, time zone, and some of the cookies installed on your device.
– name, billing and shipping address, payment details (processed securely), email, and phone number.
– what pages you view, how you navigate our site, and what items you add to your cart.

2. How We Use Your Information

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

3. Sharing Your Information

We share your data only when necessary:
Shopify, to power our online store
third-party apps we use to provide services (e.g., shipping, marketing, analytics)
legal authorities, if required by law or to protect our rights

Shopify stores your data securely. You can learn more about how Shopify handles your information here: https://www.shopify.com/legal/privacy

4. Cookies & Tracking Technologies

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

5. Cookie Banner & Pop-Up

When you visit Sugar Co., you’ll see a cookie consent banner and pop-up informing you that we use cookies. You can accept all cookies, reject non-essential ones, or customize your preferences. This helps you stay in control of your data and ensures we comply with data privacy regulations (like GDPR and CCPA).

6. Email & SMS Marketing

With your consent, we may send promotional emails or texts about new arrivals, offers, or updates. You can unsubscribe at any time by clicking the link in our emails or replying STOP to SMS messages.

7. Your Consent

By using our site, you consent to our privacy policy.

8. Data Retention

We keep your information for as long as necessary to fulfill your order, maintain records, or meet legal requirements. You can request deletion at any time.

9. Children’s Privacy

Sugar Co. is not intended for children under 13. We do not knowingly collect personal information from minors.

10. Policy Changes

We may update this Privacy Policy to reflect changes to our practices or for legal reasons. Any updates will be posted on this page with a new “Last Updated” date.

11. Contact Us

Still have questions? We’re happy to help!

Email us at: hello@shopsugarco.com

12. SMS & Email Marketing

Sugar Collective LLC's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile Terms of Service

Sugar Collective LLC

Last updated: April 15, 2025

The Sugar Collective LLC mobile message service (the "Service") is operated by Sugar Collective LLC (“Sugar Collective LLC”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Sugar Collective LLC’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Sugar Collective LLC through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Sugar Collective LLC. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18335737392 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Sugar Collective LLC mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18335737392 or email hello@shopsugarco.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.