Merchandise that is returned to one of our store locations will be subject to our in store return policy. Funds will NOT be credited back to the credit card used at the time of the return. Merchandise may be returned for an exchange or for store credit, shipping costs are NOT refundable. NO REFUNDS WILL BE GIVEN AT THE STORE LOCATIONS. Exchanges may only be made on unworn, unwashed or unused items with original tags and receipt within 15 days of purchase.

In order to return items to one of our store locations for in store credit or exchange, you MUST have made an account with us when you bought those items. When our workers create an account for you this then allows for in store credit and exchanges to be done for you in the future. If you decide to not give the worker your name and phone number to create an account for you, then in-store credit and exchanges will NOT be able to be facilitated.

We are adhere to our 15 day return policy. This is due to our fast pace moving inventory and the high demand for our products. No matter what the circumstances are, we WILL NOT accept any returns past our 15 day time frame. We feel it is unfair to bend the rules for any customer and therefore we will not. We urge you to please not place an order unless you feel you can abide by this policy.

Still need help? Customer Service can be reached via email at hello@shopsugarco.com. We will respond to all questions within 1-3 business days. Please note that though we have a 15 day return policy on clothing items, ALL SALE ITEMS ARE FINAL and not eligible for return. We urge you to please take extra care when opening your packages as we cannot be held responsible for any damages that may occur once the merchandise leaves our store. We do reserve the right to refuse any returns that we feel are not compliant with our return policies. All merchandise is inspected before it is shipped.

Items from a BOGO deal are individually eligible to exchange for any item that is of equal or lesser value than the original item’s full price. Any price difference between the original item(s) and the new item(s) will be refunded or charged to your original form of payment. Please see the example below.

Returns: Items purchased during a BOGO offer are viewed as pairs. The BOGO offer applies to the lower-priced item in the pair, making the lower-priced item free. If a return is necessary, each item in the pair has a new, equal value based off of the order total for the two items minus shipping charges. Returning any of the items from a BOGO offer will refund the new value of the returned item to your original method of payment. Please see the examples below.

Example for Exchanging One Item from a BOGO Offer

The order contains two items: Item #1 is $14.95 and Item #2 is $18.95. If an exchange is set up for Item #1, any item that is priced $14.95 or less is eligible for the exchange. If an exchange is set up for Item #2, any item that is priced $18.95 or less is eligible for the exchange. Any price difference between the original item(s) and the new item(s) will be refunded or charged to your original form of payment.

Example for Returning One Item from a BOGO Offer

The order contains two items: Item #1 is $14.95 and Item #2 is $18.95. The order total (minus shipping) is $18.95 (the BOGO offer applies to Item #1), meaning each item now has a value of $9.48, or half the order total. Because the order total is divided equally between the two items, the refund amount will be $9.48 regardless of which pair is returned. Refunds do not include shipping charges.

Example for Returning Both Items from a BOGO Offer

The order contains two items: Item #1 is $14.95 and Item #2 is $18.95. The order total (minus shipping) is $18.95 (the BOGO offer applies to Item #1), meaning each item in the pair now has a value of $9.48, which is half of the order total. Returning both items will refund $18.95 (plus any applicable tax) back to the original method of payment. Refunds do not include shipping charges.

If you need to make any changes to your order, please email hello@shopsugarco.com immediately after making your purchase. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price (items going on sale and/or promotional codes) are not valid on previous orders. We will be unable to modify orders placed prior to price changes or promotions. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.

If you're having trouble placing your order online, you can always call Customer Support at 785-000-0000 and we'll be happy to help either walk you through the ordering process, or process your order over the phone! Our stores also take phone orders and can ship your items out from their locations.

Orders are processed Monday thru Friday, and are normally shipped within 24-48 hours from the order date. Orders placed on the weekend will be shipped the following business day. If an order is placed during a sale or promotion, please expect an additional 1-2 business days processing time due to an increased volume in orders. Shipment times vary based on the type of shipping you choose at checkout. For more information on Shipping Options please visit our

Sugar Co. is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact our customer support team so we can assist you.

If, for any reason, you are not satisfied with your online order, you may return unworn merchandise for store credit within 15 days of the purchase date. Please visit our Shipping + Returns page for more information on Returns Process.

Once delivered, returns generally take 3-5 business days to be processed. We recommend shipping your package with a tracking number in order to track its delivery date. Once your return is processed you will be emailed a confirmation email with your store credit code.

More info to come

No, only one promo or coupon code may be used per order. Some coupon codes are only valid on certain products, and some are only valid on full-priced items, and the discount amount will be shown at checkout.

Visa, Mastercard, Discover, American Express, PayPal and ShopPay.