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Shipping Policy: Please note we are not responsible for any packages lost or missing in the shipping process. All purchases are shipped through USPS or UPS. All purchases are given a tracking number for customers to track their order delivery date. We process all orders within 2 -3 business days and does not include the shipping time.
Return/Exchange Policy: We have a 15-day return policy, which means you have 15 days after receiving your item to bring it back in store or request a return form of store credit. We do not offer monetary refunds. To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return for exchange or store credit, click here. For In store exchanges please visit us doing store hours. To start a manual online return, you can contact us at hello@shopsugarco.com
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